Thank you for shopping with Bookland! We strive to ensure that your shopping experience is smooth, from browsing our collection to receiving your order at your doorstep. Please review our shipping policy below for information about how we handle shipping.
1. Shipping Locations
We currently offer shipping across India. Unfortunately, at this time, we do not offer international shipping. However, we are working on expanding our reach, so please check back for updates.
2. Processing Time
Orders are typically processed within 2 business days from the time of purchase. Business days do not include weekends or public holidays. You will receive an order confirmation email once your order is placed, followed by a shipping confirmation email once your order has been dispatched.
Please note that orders placed on weekends or holidays will be processed the next business day.
3. Shipping Methods
We partner with trusted courier services to deliver your orders. The available shipping options may vary based on your location. Typically, we offer:
Standard Shipping: Delivery within 3 to 7 business days after dispatch, depending on the delivery address.
Express Shipping (if available): Faster delivery within 2 to 4 business days.
During busy seasons (e.g., holidays, sales), shipping times may be longer than usual. We appreciate your patience!
4. Shipping Charges
Shipping charges are calculated based on the weight of the items in your order and the delivery location. The exact shipping cost will be displayed at checkout before you complete your purchase. In some cases, we offer free shipping on orders over a certain value—details of which will also be displayed during checkout.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can also track your order by visiting the “Order Tracking” page on our website.
6. Delivery Issues
If you encounter any issues with delivery, such as a delay or a missing package, please contact our customer support team at support@bookland.in. We will work closely with the courier service to resolve any issues as quickly as possible.
7. Incorrect or Incomplete Address
Please ensure that your shipping address is correct and complete when placing your order. If an order is returned to us due to an incorrect or incomplete address, we may contact you to correct the details, and you may be required to pay for additional shipping costs.
8. Order Changes and Cancellations
Once your order has been placed and payment has been processed, it is typically not possible to make changes. However, if you need to make an urgent change or cancellation, please contact us at support@bookland.in within 1 hours of placing the order, and we will try our best to accommodate your request.
9. Shipping Delays
While we do our best to ensure timely delivery, there may be unforeseen delays due to external factors such as weather conditions, courier service delays, or other circumstances beyond our control. We are not responsible for any delays caused by these factors.
10. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 5 days of receiving the product. Provide us with details of the damage or defect, along with photos of the item, so that we can assist you with a return or exchange in line with our Return and Exchange Policy.
11. Returns and Exchanges
For information regarding returns and exchanges, please refer to our Return and Exchange Policy.
12. Customs and Duties
For orders placed within India, there are no additional customs or duties charges. However, if your shipping address is outside India (if we offer international shipping in the future), customs fees, taxes, and import duties may apply and will be your responsibility.
Contact Information:
If you have any questions about your order or shipping, feel free to contact us at:
